Conditions for Refunds
Eligible Scenarios
Refunds may be granted under the following specific circumstances:
• Technical Malfunctions: If a player is charged incorrectly due to system errors or technical failures during deposit or withdrawal, a refund may be processed.
• Unauthorized Charges: In the case of an unapproved or suspicious transaction made on a user’s account, MPC 91 may investigate and issue a refund accordingly.
Non-Eligible Cases
Refunds will not be approved in these situations:
• Voluntary Losses: Funds lost during normal gameplay or betting are not eligible for refund under any condition.
• Personal Dissatisfaction: A refund will not be provided simply due to a player changing their mind or being dissatisfied with the outcome of their experience.
Time Limits for Refund Requests
All refund applications must be submitted within 30 days of the original transaction.
Requests received after this window will be automatically declined and not reviewed.
Requirements for Player Identification
To process a refund, players must verify ownership of the account and the transaction in question. The following documents may be required:
• Valid Government ID: A scan or photo of a recognized identity document (e.g., passport or driver’s license).
• Proof of Payment: Documentation of the transaction, such as a payment receipt, showing the date, amount, and method used.
• Account Confirmation: Additional checks may be necessary to confirm the user’s control over the account involved.
Verification Process
Once all required information is submitted, the MPC 91 support team will carry out a verification process. This includes checking the authenticity of the documents, confirming the legitimacy of the request, and ensuring protection from fraudulent claims.
This procedure is essential to maintain the integrity of the platform and safeguard user data while ensuring fair treatment in valid cases.